Shipping policy

Shipping Policy

Effective Date: October 5, 2026

Thank you for ordering from Subliideas. This Shipping Policy explains how production, shipping, delivery, local pickup, and shipping-related concerns are handled.

Production and Processing

Most Subliideas products are created or customized after an order is placed. Production begins after we receive:

Complete payment
Print-ready artwork
All required order information
Customer approval, when applicable

Production time varies based on the service, quantity, artwork quality, material availability, customization requirements, and current workload.

Estimated production times may be displayed on the product page, provided in a quote, or confirmed after order review.

Production Time vs. Shipping Time

Production time and carrier transit time are separate.

Production time is the period required to prepare and complete your order. Shipping time begins after the completed order is transferred to the carrier.

Choosing an expedited shipping service does not shorten the production time unless rush production has also been approved.

Shipping Destinations

Available shipping destinations and methods will be shown at checkout or confirmed when your custom quote is prepared.

Some products, locations, or addresses may not qualify for every shipping method. Contact us before ordering if you have special delivery requirements.

Shipping Rates

Shipping charges are calculated based on factors such as:

Package weight and dimensions
Shipping destination
Selected delivery service
Product type
Packaging requirements
Applicable carrier fees

Any available free-shipping promotion will be subject to its stated terms and exclusions.

Estimated Delivery

Delivery dates are estimates unless Subliideas expressly confirms a guaranteed service in writing.

Carrier delays may occur because of weather, holidays, service interruptions, incorrect addresses, or other events outside our control.

When we cannot ship within a promised or legally required time, we will provide any notice, delay option, cancellation opportunity, or refund required by applicable law.

Order Tracking

When tracking is available, the tracking information will be sent to the email address or phone number provided with the order.

Tracking activity may take time to update after a shipping label is created. A label-created notification does not necessarily mean the carrier has already received the package.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Review the following before submitting an order:

Recipient name
Street address
Apartment, suite, or unit number
City, state, and ZIP code
Telephone number
Email address

Additional carrier charges resulting from an incorrect or incomplete address, refused delivery, or reshipment may be the customer’s responsibility.

Local Pickup

Local pickup may be available in Mission Viejo, California.

Customers must wait until they receive confirmation that the order is ready. An estimated completion date does not mean the order is available for pickup.

Bring the order confirmation or valid identifying information when collecting an order. Contact us if another person will collect it on your behalf.

Delayed Packages

If tracking shows that a package is delayed:

Review the latest carrier tracking information.
Allow time for the carrier to update its system.
Contact the carrier for additional delivery details.
Contact Subliideas if the delay continues or assistance is required.

We will help with eligible carrier inquiries or claims when reasonably possible.

Packages Marked Delivered

If tracking shows “delivered” but you cannot find the package:

Confirm the shipping address.
Check entrances, mail areas, and other safe locations.
Ask household members, neighbors, or building staff.
Contact the carrier for delivery confirmation.
Notify Subliideas promptly if the package remains missing.

A carrier investigation may be required before a replacement or refund can be considered.

Lost Packages

Report a package that appears lost as soon as possible. We may need to wait until the carrier’s required investigation period has passed before submitting a claim.

The available resolution will depend on the carrier’s findings, shipping protection, and the circumstances of the order.

Damaged Packages

If an order arrives damaged:

Photograph the exterior packaging before opening it.
Photograph the shipping label.
Photograph the damaged product and packing materials.
Keep all packaging and affected items.
Contact us within 7 calendar days of delivery.

Do not use, wash, apply, press, or alter a damaged product while the claim is being reviewed.

Returned-to-Sender Packages

Packages may be returned because of:

An incorrect or incomplete address
Refused delivery
Failed delivery attempts
An unclaimed package
Carrier restrictions

If a package is returned to Subliideas, we will contact the customer. Additional shipping charges may apply before it can be resent.

Original shipping costs are generally nonrefundable when the return results from customer-provided information or failure to accept delivery.

International Orders

International shipping, when available, may involve customs duties, taxes, brokerage fees, or import restrictions.

Unless stated otherwise, the recipient is responsible for these charges and for confirming that the ordered products may legally enter the destination country.

Customs processing may delay delivery.

Order Changes and Cancellations

Orders cannot be changed or cancelled after production or shipment has begun. Please review our Return and Refund Policy for complete details.

Contact Us

For shipping questions or delivery assistance, contact:

Subliideas
Email: info@subliideas.com
Phone: +1 (949) 344-0264
WhatsApp: +1 (949) 344-0264
Location: Mission Viejo, California, USA