Refund policy

Return and Refund Policy

Effective Date: October 5, 2026

At Subliideas, every order is produced with care according to the customer’s selected products, submitted artwork, and approved specifications. Please review this policy before placing your order.

Custom and Personalized Products

Because customized products are made specifically for each customer, custom and personalized sales are final once production begins.

This includes:

  • DTF transfers and gang sheets

  • UV and UV DTF transfers

  • Sublimated products

  • Embroidered products

  • Laser-engraved items

  • Textile-vinyl products

  • Custom apparel and merchandise

  • Products featuring customer-submitted artwork, names, logos, dates, or text

We cannot accept returns or issue refunds for correctly produced custom products because they cannot be resold.

Order Accuracy

Customers are responsible for reviewing and approving all order information before production, including:

  • Artwork and image quality

  • Spelling, names, dates, and numbers

  • Design size and placement

  • Product size, color, and quantity

  • Gang-sheet dimensions and layout

  • Shipping and contact information

Subliideas is not responsible for errors included in customer-submitted or approved artwork.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains a manufacturing defect, or differs from the approved order specifications, contact us within 7 calendar days of delivery.

Please provide:

  • Your name and order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging, when applicable

Do not discard, alter, wash, apply, press, or use the affected product while your claim is being reviewed.

If Subliideas confirms an error or defect, we may provide a replacement, corrected product, store credit, or refund, depending on the circumstances.

DTF and UV DTF Transfers

Refunds or replacements are not available for transfers damaged by:

  • Incorrect temperature, time, or pressure

  • Improper peeling

  • Application to an incompatible material

  • Incorrect surface preparation

  • Misalignment during application

  • Washing or handling before proper curing

  • Failure to follow the provided application instructions

If you believe a transfer is defective, contact us before applying the remaining transfers.

Color and Product Variations

Colors may appear differently across monitors, printed materials, threads, vinyl, substrates, and product batches. Minor variations in color, texture, placement, or material are not considered defects when they fall within normal production tolerances.

Exact color matching is not guaranteed unless specifically agreed to in writing before production.

Cancellations and Changes

Contact us immediately if you need to cancel or change an order.

  • Orders may be changed or cancelled only before artwork preparation or production begins.

  • Design, setup, digitizing, or material costs already incurred may be nonrefundable.

  • Orders cannot be cancelled after production has started.

  • Approved rush-order fees are nonrefundable once work begins.

Non-Custom Products

Unused, non-custom products may be eligible for return within 7 calendar days of delivery if they remain in their original condition and packaging.

Contact Subliideas before returning any product. Returns sent without authorization may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs unless the return results from a confirmed Subliideas error or manufacturing defect.

Original shipping charges are nonrefundable unless required by law or the order was incorrect due to our error.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Shipping Damage or Missing Packages

Report visibly damaged packages as soon as possible and keep all packaging materials. If tracking shows a package as delivered but you cannot locate it, check with household members, neighbors, and the carrier before contacting us.

Subliideas will assist with eligible carrier claims when possible.

Contact Us

For questions, cancellations, or return requests, contact us before sending any product back.

Subliideas
Email: info@subliideas.com
Phone: +1 (949) 344-0264
WhatsApp: +1 (949) 344-0264
Location: Mission Viejo, California, USA